Refund Policy

Last Updated: January 2025

        Our Commitment: At PhoneShield, customer satisfaction is our top priority. We stand behind the quality of our products and offer a comprehensive 30-day satisfaction guarantee.
    

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products purchased from ufkrd.com. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund or exchange.

1.1 Eligibility Requirements

To be eligible for a return or refund, your item must meet the following conditions:

The return request must be initiated within 30 days of delivery
Products must be in unused, original condition
All original packaging, tags, and accessories must be included
Screen protectors must be unopened and unused
Cases must show no signs of wear or installation
Proof of purchase (order number or receipt) must be provided

1.2 Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons:

Screen protectors that have been opened or applied
Custom or personalized products
Gift cards
Items marked as final sale or clearance
Products damaged due to misuse or negligence

2. How to Initiate a Return

Return Process - Step by Step:

Contact Us: Email info@ufkrd.com or call +649526571986 with your order number and reason for return
Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions
Package Your Item: Securely pack the item in its original packaging with all accessories
Include Documentation: Include a copy of your receipt and the RA number inside the package
Ship the Return: Send the package using a trackable shipping method to the address provided
Receive Confirmation: We will email you once we receive and inspect your return

3. Return Shipping

3.1 Standard Returns

For standard returns (change of mind, wrong item ordered, etc.), customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3.2 Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, we will provide a prepaid return shipping label. Please contact us immediately with photos of the defective or incorrect item.

4. Refund Processing

4.1 Inspection and Approval

Once we receive your return, our team will inspect the item within 3-5 business days. We will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.

4.2 Refund Method

If your return is approved, your refund will be processed using the original payment method. Refunds include:

Full product purchase price
Original shipping costs (for defective or incorrect items only)
Applicable taxes

Note: Return shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

4.3 Refund Timeline

Approved refunds are processed within 5-7 business days after inspection. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Credit card refunds may appear as a pending transaction before being finalized. If you don't see your refund within 15 business days after approval notification, please contact your bank or credit card company before reaching out to us.

5. Exchanges

5.1 Product Exchanges

We accept exchanges for different sizes, colors, or models within 30 days of delivery. To exchange an item:

Contact us to initiate an exchange request
Return the original item following our return process
Once received and inspected, we will ship the replacement item

5.2 Exchange Shipping

For exchanges, customers are responsible for return shipping of the original item. We cover shipping costs for the replacement item. If the exchange is due to our error (defective or incorrect item), we provide prepaid return shipping for the original item.

6. Defective Products

6.1 Reporting Defects

If you receive a defective product, please contact us within 30 days of delivery with:

Order number and product details
Clear photos or videos showing the defect
Description of the issue

6.2 Defect Resolution Options

For confirmed defective products, we offer:

Free replacement with prepaid return shipping
Full refund including original shipping costs
Store credit with additional discount as compensation

7. Damaged Items

7.1 Shipping Damage

If your item arrives damaged due to shipping, please:

Take photos of the damaged package and product
Contact us within 48 hours of delivery
Keep all original packaging materials

We will work with you to file a claim with the shipping carrier and provide a replacement or refund immediately.

7.2 Manufacturing Defects

Manufacturing defects discovered after installation or use are covered under our lifetime warranty (see Warranty section below).

8. Lifetime Warranty

8.1 Warranty Coverage

PhoneShield offers a lifetime warranty on manufacturing defects for all our products. This warranty covers:

Material defects
Workmanship issues
Structural failures under normal use
Adhesive failures (screen protectors)
Hardware defects (buttons, ports, attachments)

8.2 Warranty Exclusions

Our warranty does not cover:

Normal wear and tear
Damage from misuse, abuse, or accidents
Damage from improper installation
Cosmetic damage that doesn't affect functionality
Damage from modifications or alterations
Products purchased from unauthorized retailers

8.3 Warranty Claims

To file a warranty claim:

Contact customer support with your order number
Provide photos showing the defect
Describe when and how the issue occurred

Approved warranty claims result in free replacement products shipped at no cost to you.

9. Cancellations

9.1 Order Cancellation

You may cancel your order within 24 hours of placement for a full refund. To cancel:

Contact us immediately with your order number
Cancellations are subject to processing status
Orders already shipped cannot be cancelled but can be returned

9.2 Cancellation Refunds

Cancelled orders are refunded to the original payment method within 3-5 business days.

10. Partial Refunds

In certain situations, only partial refunds may be granted:

Items with obvious signs of use
Items missing original packaging or accessories
Items returned more than 30 days after delivery
Items not in original condition due to customer damage

We will contact you before processing a partial refund to discuss options.

11. Store Credit

As an alternative to refunds, we offer store credit with a 10% bonus. Store credit:

Never expires
Can be used for any future purchase
Is transferable to other customers
Can be combined with promotions

12. International Returns

International customers are responsible for all return shipping costs and any customs fees or import duties. Refunds do not include original international shipping charges unless the return is due to our error.

International returns should be sent using trackable shipping methods. We recommend purchasing insurance for high-value returns.

13. Restocking Fees

PhoneShield does not charge restocking fees for standard returns within the 30-day window. However, we reserve the right to deduct return shipping costs from refunds for non-defective returns.

14. Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen items. We recommend:

Using secure delivery locations
Requiring signature confirmation for high-value orders
Checking with neighbors or building management
Contacting the shipping carrier directly

We will assist in filing claims with shipping carriers when applicable.

15. Fraudulent Returns

We take fraudulent returns seriously. Actions that may be considered fraudulent include:

Returning items different from those purchased
Returning used items claimed as unused
Returning damaged items claimed as defective
Multiple return abuse

We reserve the right to refuse returns or ban customers who engage in fraudulent behavior.

16. Contact Information

For all return, refund, and warranty inquiries, please contact us:

PhoneShield Customer Service
17A Maggie Crest East Stellastad
SA 2904, United Arab Emirates
Phone: +649526571986
Email: info@ufkrd.com
Registration No: 52490437

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

17. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

18. Questions and Support

If you have questions about our Refund Policy or need assistance with a return, our customer service team is here to help. We strive to respond to all inquiries within 24 hours during business days.

Thank you for choosing PhoneShield. Your satisfaction is our priority, and we're committed to making your shopping experience exceptional.